cable line down in yard spectrum

A tree in my back yard has two large branches resting on the phone/TV cables. However, its critical not to cut into a power line, as you know. Since the cable tech had so little to do, they charged me for time and materials which was basically dropping the conduit in the bottom of the ditch with enough left over on each, snaking the cable, putting ends on and connecting them. Please send us a peer to peer message with your name, your best contact phone number, the affected address (or addresses) in question, as well as any additional details including location of the dropped lines, if any trees are in the way, etc. Realtime status of outages and problems with service providers. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. @GetSpectrum what the hell!!! Erika Cuadra Stone I just moved to the area and had the same issue with my neighbors many cable lines crossing into our yard to the pole that resides in my backyard as well. The cable goes from the pole in my backyard to my neighbor's house. CBS 58 Investigates: Spectrum customer has cable strung through yard Even after speaking with him. delays are possible. How to Avoid Utility Lines When Digging in Your Yard - The Spruce The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Some blame the issue on the fast-paced expansion of new high-speed internet, fiber and other service providers in central Indiana, which means more cables are being run and sometimes the step of burying the cables falls through the cracks. Hello, @user_ff2852. Tips for Digging Around Utility Lines. Copyright 2018 Scripps Media, Inc. All rights reserved. Spectrum Outage Report Is The Service Down? Just be careful when digging it up since they are also easy to damage and they'd likely charge you for the repair. Frustrations? Spectrum Outage Map Is The Service Down? @Ask_Spectrum why ******** do yall keep raising my bill? If that doesnt work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. I was patient before. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Shortly thereafter, that video went viral at more than 2 million views. Williams suspects the cable is Comcasts because the cable is above ground. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. How should I deal with a cable found underground on my property? Before posting a new question, please check out our. We have called and spoke to multiple, nice service reps. We definitely want to help resolve your concerns with outside lines as quickly as we can, and may need to create a new request for our field team. Once entered, the field will be alerted and schedule for a technician to raise and/or remove/replace the lines as needed. My hardline connection to my PC never has connection issues. ET. Useful comments include a description of the problem, city and postal code. Are you experiencing issues or an outage? Criterion Digital 2023. @ATT or @johnsoncontrols or maybe @GetSpectrum. Share them here. just taking a moment to say that @GetSpectrum sucks. Tell us about the situation When you contact us, you will be asked for the following information: Whether you are a CenturyLink customer or not Your name and telephone number Having problems? @Ask_Spectrum we are trying to watch the congressional hearing!!! In your yard it's supposed to be 18+ inches, but more often than not, all cable company bury guys are lazy and you MIGHT get 6" deep. Cable TV Service Provider in Madison, WI | Spectrum Please Follow/DM your account information and or your address and phone number so that we can access the account and review. @Ask_Spectrum is there an outage in 53593? Please let us know what issue you are experiencing with Spectrum: Thank you for the report! To send us a Private direct message, select the message icon in the top right corner and then search for Xfinity support. The RTV6 team has been Working For You in numerous neighborhoods across central Indiana after cables were left unburied by service providers. This article was published more than4 years ago. He estimated that it would take an hour or two to go up on the roof and take down the abandoned cable and phone lines. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Useful comments include a description of the problem, city and postal code. The graph below depicts the number of Spectrum reports received over the last 24 hours by time of day. The best answers are voted up and rise to the top, Not the answer you're looking for? Please send us a Private Direct Message so that we can get started on addressing this concern. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. We miss Time Warner. X | `>`. I don't think this is allowed. @GetSpectrum The WORLD has a pandemic and you raise rates? If additional resources are needed (bucket trucks, street closures, etc.) Ensure you are first signed in, then you will see an icon at the top right of your page. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. -HB, I understand the frustration that issues on the account can cause. A few years ago Spectrum acquired Time Warner Cable. I filled and reseeded and you wouldn't even know it was there. Q: We cut the cord more than a decade ago, but still have kudzu-like cables running from the telephone pole to our house and then all over the side of our house. A minor scale definition: am I missing something? Very reliable. There's no good answer on why the burying of cables is sometimes forgotten. They no longer care about customer retention. Aug 20, 2012 at 18:50. I am located in the US(Minnesota). Williams charges $95 an hour. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? They'll come mark their lines. STOP WITH THE EMERGENCY ALERT SYSTEM!! I hate your company so much. cable down in yard how do I get someone to come out and fix it First, call the service provider's phone number listed on your bill. So we checked and discovered she may have to pay for the repairs, unfortunately. Is there a generic term for these trajectories? "A lot of people I've talked to [at AT&T], I've been transferred to somebody else, who says, Oh you need to talk to Hannah, you need to talk to Troy, or you need to talk to whomever, Meyer said. Customer service has been useless!!!. How do we safely remove these without getting electrocuted? How to check for #1 being either `d` or `h` with latex3? Find out what is going on. To learn more, see our tips on writing great answers. Whether you have DSL, cable, fiber or any other option, theres often some sort of cable running from either a box on the street, called a pedestal, or from a power pole nearby. Called xfinity x7!! Having an electrician clean that up is the safest step, and for the cost of calling in someone for that, you could probably get the whole job done and have complete peace of mind that you arent making any mistakes. An AT&T technician came out the next day and ran a new cable from the pedestal box on Cumberland Road to her home. The smaller wires were for phones and cable-connected TV and Internet. A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? -HB, I understand the frustration that issues on the account can cause. In the 'To' field, type 'Xfinity Support'. Let us know. I have tickets in and it has been two months. @GetSpectrum what the hell!!! Enter another ZIP to see info from a different area. I apologize that no one has made it out yet, but my team can certainly assist you with getting someone out ASAP to take care of this. For more information, please see our Now I'm furious. Strangers rallied to help. All rights reserved. There was a service technician in our neighborhood a couple of weeks ago. From there, click the 'New Message' icon. When homeowner Jacob Fisher discovered that a Time Warner cable technician had run his neighbors Internet cable into his yard, Fisher created a video. Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Your service is a joke. It's possible as part of the outage it will be fixed. How ******** are ppl supposed to work from home if the service dont work!??? -JB. Pepco has pictures on its website that can help you identify the power-system components. Can you please send Xfinity Support a private message using our peer to peer chat service by clicking on the chat icon in the top right corner of the page? Most of the lines coming from the street and snaking down the side of our house are cable lines we have never used, left over from the previous owner. I have a problem with Spectrum They can resolve the problem. Users are reporting problems related to: internet, wi-fi and tv. It is the second largest cable operator in the United States. Let us know if you find downed or uncovered wires or cables in your area. I can't go anywhere else to work for obvious reasons. Click that or follow this link: https://comca.st/3dmD3n4. Is it in the street, your yard, etc.? It only takes a minute to sign up. Thats exactly what happened to Carole Meyer in Fishers. If you are having issues, please submit a report below. Replace or Install Underground Wiring or Cable Lines - Xfinity For new concerns, please create a new topic in the appropriate forum. In most cases, these lines are installed when your home's being built. Spectrum.net I have escalated your issue to the Comcast Team available to these forums. $80 a month for JUST WIFI? @GetSpectrum Your letting me down! @GetSpectrum internet out twice today so far. Frustrations? INDIANAPOLIS -- If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. Share them here. An official employee, such as myself or whoever is first available, will respond. rev2023.4.21.43403. How can I mark capped drip line outlets from irrigation systems? We'd love to get this taken care of for you and make sure it is secured tight where it needs to be. @GetSpectrum Your letting me down! Thats a drainage problem. If wires are coming in off a pole, the very top wires are Pepcos, she said. I must say the third young man was very helpful and didn't try to pawn me off on someone else. You may notice that a wire is hanging down on your property, or that it is touching a nearby pole. All rights reserved. Hello @user_c50f9a and thank you for joining us here in the Xfinity Support Forums. No one has been out to my property to address the downed exposed lines.

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