This cost is called fees and it is at the expense of these fees that the management provides technical support for the service. AXS Where is my refund???? They do not commit. I jumped through hoops trying to my tickets refunded.. Show the ticket in the App at the entrance and get them scanned to enter. I had an amazing experience regarding accessibility and Georgios went above and beyond to help and support me. Tour a state of your choice on local and regional services for a whole day. This service is legit reliable and safe, the company is trusted by millions of users. As a rule, this fact is associated with a problematic update. Most often (if you study the statistics of all the leading ticket sales companies in general), ticket sellers, as well as hackers who control various computer programs, try to carry out fraud. Important! I bought tickets to see Breaking Benjamin and Papa Roach.. Then just a week before the show Columbus Ohio made Covid shots mandatory. I was told to go to Stubhub even though AXS is the one that conducted a "fraud check" and cancelled the tickets. x, Hello! We cant even do that. You may place two separate orders if youd like your in-stock items to arrive earlier. Regional day tickets: Discover Germany's regions by train | DB - Bahn Yes, this service is only available for those who have already become a customer of the service. We are shipping items weekly, but there is a delay due to the current circumstances. Unfortunately, no. If your friend already has an AXS account, the tickets will be transferred instantaneously. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. AXS today is one of the most urgent online platforms for selling tickets to entertainment and sports events. His attitude and competence is a credit to AXS tickets - twice now in the past six months he has gone up and beyond sorting out tickets for two concerts at this summer's BST Hyde Park festival for myself and my partner. Due to the concert finishing the ticket was removed from the App and I had no order number to prove I bought a ticket which is where Richard saved the day! Crappy buisness practice!!! First Avenue is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. AXS handles payment and delivery so buyers and sellers never interact with each other. If such an unpleasant situation has occurred, then you should not immediately panic, just contact the support service, which will solve the VSN in the shortest possible time. AXS Tickets - Apps on Google Play Fans certainly wont be shortchanged and can still seek refunds or team credit if and when games are officially canceled or rescheduled. As of now, it's not clear how long the refunds will take to be fully processed by either Live Nation or AEG. It is totally impossible to speak to anyone that doesn't tell you complete lies!!! Unlike e-mailed tickets in PDF file format or barcodes, the company uses digital tickets that are very difficult to fake, they are very reliable. During this period, the platform has achieved a lot. We have made changes to our Privacy Policy. Ticket purchases are final. Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. The action you just performed triggered the security solution. If a replacement item is not available, we will offer an alternative, or refund the purchase price of that item. Due to COVID-19, many shows were postponing, rescheduling, or cancelling. Website - www.axs.com/uk + Customer Services - https://support.axs.com/hc/en-gb. I found it astounding considering the size of the event & how many people they must be dealing with. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. The client should not be afraid that the server will monitor all his actions using a Facebook account. If a show is cancelled, you will be notified and given refund information via email. "Ticket holders will automatically receive a refund for cancelled events. Please check the individual event page for exact policies and requirements. The St. Paul native authored the book "First Avenue: Minnesota's Mainroom" and previously worked as a music critic at the Austin American-Statesman in Texas. Editor, Marcus Herbert. Hi, thanks for your message. Theater productions: Ticket refunds for Guthrie, Ordway and other theatrical productions are generally operating the same as concerts. After completing the account information, you may buy, sell or manage any seats in your account. Still no refund. Postponed shows that are trying to reschedule, such as the Ordways The Color Purple, will provide seats to ticket holders for the makeup dates. We are estimating two-four weeks for items to become in-stock, and well ship complete orders as soon as possible. If you are attending a show at First Avenue, 7th St Entry, Turf Club, or Fine Line, contact us in the office Monday through Friday 10:00 a.m.6:00 p.m. via email info@first-avenue.comabout making necessary accommodations. I was told the link I clicked to buy the tickets was to buy tickets from the event promoter/artist directly, rather than through AXS. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. The companys slogan is an excellent uninterrupted operation in real-time. As a rule, the client contacts the support service and explains his situation, but in 90 percent of cases, the refund request is rejected if the client requests a refund for reasons unrelated to the cancellation of the concert. Your IP: There are still many cases when the buyer was not returned the tape in a similar situation. Once you have an account, seats transferred to you will be accepted by your account automatically (no need to accept them manually). You can also reference our website and Facebook events for up-to-date show information. Get the inside track as a First Avenue Member. StubHub and several more of these sites are also currently offering fans 120% credit toward future purchases instead of refunds for canceled shows. How can we possibly contact them with a question? E-mail: It is very important to notify the service about the changes when changing the details. Independently of the personnal use they do of the Semesterticket, all students pay the same amount for it, and have the same claim of fullfilment of the prestation. There were 43 people in line before us. Postponed events: For shows that are rescheduled or have plans for rescheduling, ticket holders usually dont have to do anything if they still plan to attend on the later date. I will be looking at how this can be taken further as I'm not getting anywhere and I can see that lots of other people have had the same issues! Customers with a restricted ID will not be permitted if suspected of being under the influence of drugs or alcohol, and their ticket will not be refunded. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. If you need medical seating, another entry in this section provides instructions. AXS Mobile ID allows for convenience, flexibility, and security. We will inform all ticket holders via email of any event updates. Parents will not be able to consume alcoholic beverages during the event, and should not consume alcoholic beverages before attending. 2023 Trustpilot A/S. The refund is usually credited to the card within a month after the organizers of the event have confirmed its cancellation. AXS does not set ticket prices, determine seating locations, or control the release of ticket inventory -- such decisions are controlled by AXS' clients. International credit cards cant be used to purchase resale tickets. Offering Premium tickets helps to prevent overpriced resale and puts ticket value back in the hands of the artists. If you travel without a valid ticket, you must pay 60. - and then was told that there was no explanation for this other than the seller may have bought too many tickets in violation of a policy. PSA: Be careful using AXS when purchasing your tickets 425 W 11th St #100 Los Angeles, CA 90015-3467. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Try Now Rate us and Write a Review However, these sites usually do not offer refunds if the buyer cannot make the rescheduled date, so ticket holders are then told to resell their seats (benefiting the resale site twice over with its selling fees). AXS Ticket Reviews - Is AXS Tickets Legit & Reliable? If available, youll see the option to get tickets with AXS Official Resale on the event page. It was impossible to select more than 2 tickets. As long as there are people who have tickets to sell, AXS Official resale is the best & safest place to find tickets and the only verified marketplace where fans can connect to buy and sell tickets. bridgewater high school field hockey; monarchy and dictatorship similarities and differences My event was cancelled. How can I get a refund? - AXS Help Center Such symbols include, but are not limited to, the Confederate flag. We notice that your web browser is out-of-date. Ticketmaster, AXS, eTix and other ticket platforms e-mail ticket buyers with specific details on a show-by-show basis. 13 April 2016 at 4:01PM. It is totally outrageous how they have kept my money for 7 months and counting! Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) Check our Venue Tours page for information regarding future availability. Ticket prices can vary with the demand and popularity of each show. Patrons can also get credit for upcoming performances in lieu of refunds which is especially ideal for the nonprofit theater companies being hit hard by the quarantine. Yes, you will need aPhoto IDto enter our venues, and also to claim will call tickets. Why it takes 10 "working" days to transfer funds is beyond me, but I waited, and waited, and waitedNo response. Critics called this fact a great achievement, especially in the conditions of total distrust of users, which was observed in 2013-2015. Cant get ticket refund from AXS MoneySavingExpert Forum This is actually a good deal if you regularly turn to these sites for tickets. . They said they had until the fay of surgery to get them to me. As a rule, the companys employees identify potential scammers even before the purchase and sale transaction is completed. Within Saarbrcken, a one-way ticket with the bus or Saarbahn (tram) costs 2.60 for adults. But was sold the worst possible tickets right at the back of the stadium?? There are a number of factors, especially if you ordered multiple pre-order items, as we might not receive all items from manufacturers at the same time, and we are shipping complete orders only at this time. This policy may change depending on the performer or at the discretion of management. Terrible customer service. Click here. OTC tests need to be taken onsite at the venue in front of venue staff. There is also an order processing fee and a delivery fee. I had tickets for both Detroit and Louisville. Also that I could receive a full refund for my ticket if a pass didnt become available. Some users write that in any situation, service employees treat buyers and sellers carefully. Yes, the tickets are legit. Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venues' re-opening is . Your tickets will no longer be listed for others to buy. With the one AXS app you can view and use tickets for The O2 arena, OVO Arena Wembley, BST Hyde Park, and more, all in one place. By purchasing tickets directly from AXS (the official event ticketing provider), fans can eliminate the risk of purchasing tickets that may be considered lost, stolen, or counterfeit. They have almost 400 of my money and seem intent on keeping it and making it impossible for me to get back. fluechtlinge@saarbruecken.de. It depends. I also have used there email avenue and raised it as a complaint but no one comes back to you what so ever. (United States) The university considers the principe of solidarity very hightly. Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. If ticket holders wish to ask for a refund for a rescheduled show, they almost always can. Yes, according to most users, you can trust the service, since it is legit reliable and safe. Of course, there is no charge for delivery in the AXS Mobile ID application. The site owner may have set restrictions that prevent you from accessing the site. ******* will also be getting a complaint. You will receive an email once your order has shipped. I did this and once again radio silence! That also means that many smaller, independent venues and the artists they host are taking big financial hits at the moment. Mobility - AStA der Universitt des Saarlandes Managers respond to such claims that they do not set prices and the number of fees generally depends on the situation on the global financial market and other factors. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Many fans find it best to TRANSFER the seats to their guests prior to the event. Please can you update your review and include your booking/customer request number so our Customer Service Manager can reach out to you once they have looked at your booking. Either way they are correct you aren't entitled to a refund. The Fine Line offers very limited reserved seats, available for purchase (inclusive of a ticket) to a variety of shows. 173.236.224.153 At this time, we only exchange items if they are damaged. Its a freaking joke. This is confirmed by several experts. Companies can ask for reviews via automatic invitations. Official Tickets and Your Source for Live Entertainment | AXS.com So please be as cautious as possible when going through AXS. My sister and I were very excited to see Muse. All rights reserved. First Avenue & 7th St Entry and all of our establishments BAN GUNS on the premises. Yep! Lefts face it: Hardly anybody is buying concert tickets right now. The tickets I have are not real tickets, cant sell them cant use them. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. Datenschutzerklrung. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. For other states, find Immunization Information Systems contact information HERE. Without registration, you will not be able to make a deal.
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