You cant run a company from the executive suite of an office building anyway. Those are the main reasons we decided to clean house when we took over at Continental. On top of that, employees had no place to go with ideas or questions. Continentals weekly voice-mails, monthly open houses, quarterly magazines, and semiannual videos shown at regional meetings all focused on talking with and listening to employees. Continental Airlines, also known as CAL was formed in 1959 by some retired Chinese Air Force officers in Taiwan. At 16:38 CEST (14:38 UTC), five minutes before the Concorde departed, Continental Airlines Flight 55, a McDonnell Douglas DC-10-30, took off from the same runway for Newark International Airport and lost a titanium alloy strip that was part of the engine cowl, identified as a wear strip about 435 millimetres (17.1 in) long, 29 to 34 millimetres . We also immediately started fixing our idiotic food policy. Continental's air operator's certificate was later merged with the certificate of United Airlines on November 30, 2011, with both airlines merging into the same passenger service system on March 3, 2012. We dont implement all of the suggestionsId say about one in ten is implementedbut we take each one seriously. People were incredibly frustrated and wanted to let us know how badly they had been treated. Will things suddenly look okay in the cockpit? The British Save Concorde Group, SCG, and French group Olympus 593 were attempting to get four Rolls-Royce Olympus engines at Le Bourget Air and Space Museum. Continental Airlines Flight 1515 was preparing to take off for Bush Intercontinental Airport in Houston when "a maintenance-related engine run-up of the right-hand engine" was carried out,. We also put in several programs to ensure that our coworkers would win when our investors did. We are often asked how we got such great people in the span of only a couple of months, especially at a company that appeared to be going down the tubes. The thrust reverser of the aircraft was deployed in flight shortly after takeoff. You may be wondering why Continentals cash situation came as such a surprise. I wasnt sure if I should celebrate or commiserate with my colleagues. Continental Airlines on Wednesday became the first U.S. commercial carrier to conduct a demonstration flight powered in part by alternative fuels, though large-scale use of such fuel is. Gordon and I each took our share of the letters. It is offensive and insulting to customers to advertise a product that they know is crummy. Remembering U.S. Airlines That Are No Longer With Us - Forbes Keep an eye on your favorite fare and book when it's cheapest. Continental Airlines - Incidents and Accidents - LiquiSearch Perhaps the ultimate manifestation of Continentals low-cost approach was CALite, the companys doomed low-cost airline-within-an-airline. [34] The additional weight of the extra fuel in tank 11, the rearmost tank, plus the additional luggage shifted the aircraft's centre of gravity rearwards, to beyond the safe operating limit of 54 per cent, set by the Concorde test pilots. Finally, each corporate officer is assigned a city on the system. People want to be led, not managed, in a time of crisis. On May 3, 2010, the airline announced it had agreed to be acquired by UAL Corporation, with the transaction closing by September 17, 2010. The hard news about a turnaround is that you have no choice but to sweep out the old to make way for the new. We needed to get people to their destinations on time with their bags. This aircraft had previously been subject to an attempted hijacking to Cuba, although the hijackers were captured in El Paso, Texas. Its easy to make everyone happy when things are going well. We were taking in approximately $750,000 per month. Strategic clarity is particularly important when time and financial resources are limited. When the employees are happy, everyone is happyfrom the customers to the shareholders. All airlines. Both the Delta (London-Cincinnati) and Continental (London-Newark) were heading to the U.S. with nearly 600 people total on both aircraft. November 1985: Tyre burst on a BA plane leaving Heathrow, causing damage to the landing gear door and fuel tank. When in doubt, everyone knew it was advised just to let the customers fend for themselves. To this day, I cant understand why anyone would try to hide an impending cash shortage. They re-evaluated two factors that the BEA had found to be of negligible consequence to the crash, the unbalanced weight distribution in the fuel tanks and the loose landing gear. How to Prepare for Continental Air Baggage Rules | USA Today [3]:155[30][BEA 5], The final report was issued on 16 January 2002. Why are we going from Greensboro to Greenville six times a day when both customers who want to fly that route are on the first flight?. Continental Airlines Flight 1404 - WIKI 2 The on-time bonus costs only $3 million per month. In fact, back in 1990, when we were deciding where to locate Bains Texas office, we specifically chose Dallas instead of Houston so we could use American rather than Continental for our constant business travel. Nineteen items of luggage, weighing some 500kg (0.5 tonnes) were loaded onto the aircraft at the last minute without being included in the aircraft's manifest, giving the aircraft a weight of 186 tonnes, which exceeded the aircraft's certified maximum structural weight by one tonne. Learn how to manage uncertainty, dispel rumors, and help your team recover. Then again, the patient is cured now, right? They fear they will be next. They could come to work in airports and on airplanes that looked clean and new. No, says British Airways", "Press release, 16 January 2002 Issue of the final report into the Concorde accident on 25 July 2000", "Concorde crash remains unresolved 10 years later", "Concorde crash 'a disaster waiting to happen', "New improved Concorde cleared for take-off", Perception of Risk in the Wake of the Concorde Accident, "Final Concorde flight lands at Heathrow", Iconic Concorde Could Return for 2012 Olympics, "Judge places Continental under investigation in Concorde crash", "Continental denies responsibility for crash as Concorde trial begins", "Concorde crash manslaughter trial begins in France", "Continental Airlines faces manslaughter charges over Paris Concorde crash", "Continental responsible for Concorde crash in 2000", "Concorde crash: Continental Airlines cleared by France court", "Paris Court Finds Continental Responsible for Concorde Crash", "French Court Overturns Convictions in Concorde Crash", Families mark 10 years since Concorde crash, Un mmorial pour les victimes du crash du Concorde La zone commerciale s'agrandit Participez au concours Pep's Star La mairie propose de parler de tout Dbattez du logement avec Marie-Nolle Lienemann, "The Concorde SST Web Site: History of the aircraft that would become Air France Flight 4590", "Synth-pop trio Le Couleur explore beauty through tragedy on Concorde", "Le Couleur Explore Death Through Dance on 'Concorde' | Exclaim! We also started an aircraft appearance department to make sure our airplanes would continue to look great day after day. The analysis of impact energy considered a tyre piece of 4.5 kilograms (9.9lb) with a speed around 140 metres per second (310mph). CNN.com - Mechanic sucked into jet engine - Jan 16, 2006 Its important to point out that we didnt just clean house on the top floor of Continental. In Continentals case, we simply needed to fly to places people wanted to go, when they wanted to go, in clean, attractive airplanes; get them there on time with their bags; and serve food at mealtimes. The Go Forward Plan wasnt complex. It came pouring out above the center seat in the last row of coachdirectly onto my head. Lufthansa flights to Jacksonville International, Brussels Airlines flights to Luqa Malta International, Singapore Airlines flights to Athens International. [3]:134135 The aircraft was unable to climb or accelerate, and its speed decayed during the course of its brief flight. Continental Airlines - Cheap Flights - Fly.com It was nearly the deadliest aviation accident in history. Even though the turnaround is over, we wont forget the lessons we learned from it. Youre asking for a four-year project. My response: If you cant get it done, well find someone who will. Lo and behold, within six months, every plane was painted the same color inside and out, and all of the terminals had new carpeting. Embarrassingmaybe, if we failed. In our case, that meant listening to the customers in seat 9C, the business travelers who book the aisle seats near the front of the plane. Continental | Book Our Flights Online & Save - Alternative Airlines If you have very little money to spend and you have to spend it very quickly, you had better have a clear idea of the most leveraged plan of action. In the broadest sense, we refers to my 40,000 coworkers at Continental. Started Operations. Let the inmates run the asylum. Continental Airlines has undergone a dramatic and profitable turnaround in the past several years. The procedure for shutting down an engine is to wait until stable flight at 400 feet is achieved, and then only on the command of the captain. My best suit and I were soaked. All told, after 15 years of a low-cost approach, Continental had created what I call a doom loop. Couple fear strike by nurses . "it was Fly.com that found the best bargain". List of Continental Airlines destinations - Wikipedia [55][57], A monument in honour of the crash victims was established at Gonesse. They could see senior management finally taking the actions they knew had been needed for years. Visit Fly.com to know about some amazing deals on Continental Airlines. Make Reliability a Reality was the product plan: we were going to transform the customers experience with us. Moreover, I had taken the financial relocation package called for in the contract and doubled it. "Fire service leader: "De Gaulle tower from fire service leader, can you give me the situation of the Concorde?" They kept telling me I could be the only 33-year-old to run a $6 billion company. The list also includes destinations that Continental Airlines no longer served by the time of its integration. It is the flag carrier of Republic of China with its headquarters in Dayuan Township, Taoyuan County. [6], At the start of the takeoff, the aircraft had 1.2 tonnes of extra fuel which should have been burnt during the aircraft's taxi. They began ranting and raving. For most of our employees, one incentive is profit sharing. Although I was a frequent flier with literally millions of miles racked up on other airlines, I had always avoided Continental because of its reputation for lousy service. Or choose Cookie preferences to customise your settings and opt out of all or some non-essential cookies. Please support this channel by following me on Patreonhttps://www.patreon.com/allecibayOn July 1, 1965 Continental Airlines Flight 12 overran the runway whil. Compare Continental Airlines flight deals from all across the web. Will our distributors sell our product? But Continental had been cutting costs in ways that sabotaged its product. Of course, when you are bleeding cash, its hard to think about anything but tourniquets. The tires then exploded and tire rubber fragments penetrated Concorde's wing fuel tanks, starting fires in engines 1 and 2, leading to the crash which killed all aboard and four people on the ground. Do you know what happened? According to a report in a British newspaper, by journalist David Rose, the crash had "more than one contributing factor, most of which were avoidable. FACTUAL INFORMATION 1.1 History of Flight On February 19, 1996, at 0902 central standard time,1 Continental Airlines (COA) flight 1943, a Douglas DC-9-32, N10556, landed wheels up on runway 27 at the Houston Intercontinental Airport (IAH), Houston, Texas. We compare every price from over 1,200 airlines and travel agents to find you the best. So cultivating honesty, trust, dignity, and respect becomes the job of the leaders. Sure, we were able to fix some problems, such as an incredibly slow reservations system and a substandard customer-response policy. It was our story and we were sticking to it (to borrow a line from a country-and-western song). Need customer care support or have any question regarding your travel plans? . We listen, too. But they did not feel that the compensation package was fair. We didnt say to the patientif you can call a dying company thatNow, just hold on a while so we can run a lot of tests and then perhaps perform an extremely delicate 12-hour procedure. No, we just took out the scalpel and went to work. The aircraft encountered severe windshear at an altitude and airspeed which precluded recovery to level flight. 2 engines which led to loss of control of the aircraft. We provide accurate real time flight status like arrivals, departures as well as delay time of all Continental Airlines flights. I have never seen the team that managed a company into a crisis get it back on track. At the same time, we chose 15 or so key performance measures to track relentlessly and to compare against our competitors. All 45 on board died. A fuel tank was punctured. This communiqu was the result of the NTSB's investigations of four Air France Concorde incidents during a 20-month period from July 1979 to February 1981. As a result, most employees learned of the companys activities, plans, and performance through the press. If you bag one of these tickets, you wont lose out if your flight has to be changed or cancelled. Continental Airlines, also known as CAL was formed in 1959 by some retired Chinese Air Force officers in Taiwan. We set up a toll-free hotline that operates around the clock to handle employees suggestions. If not, we'll show you the next-best options, by price or journey length. The same employees who used to tear the patches from their shirts so no one would know they worked at Continental have increased their purchases of hats, caps, T-shirts, and the like for themselves and their friends by more than 400%. Theyve been lied to. In March 1995, I boarded a 737-100, which at 27 years was the oldest airplane in our fleet. That meeting was hostile, to put it mildly. The kind of talking and listening Ive described goes a long way toward creating an atmosphere of honesty, trust, dignity, and respect. When I first arrived at Continental as a consultant, 18% of the flights were cash negative. But my favorite measure is the sale of Continental logo merchandise at our company stores. In the span of a couple of months, we replaced 50 of our 61 officers with about 20 individuals. There was silence. Those losses made it impossible to borrow money at reasonable rates. The scenes in this video are from Air Crash Investigation documentary.Music: I Am a Man Who Will Fight for Your HonorArtist: Chris ZabriskieNone Of Them Belo. Speaking of dignity and respect, cleaning house neednt be a brutal or humiliating experience. A wheels-up landing was made in a wheat field. Wet Landing | Continental Airlines Flight 12 - YouTube We couldnt afford to have people hoarding ideas or sapping enthusiasm as we built our new organization. Forgot the flight number? With the help of some talented financial experts, within a few weeks we had worked out a plan to restructure our debt. It was a hot, humid day in May 1993. Thats where our focus was, and its a good rule for any turnaround. But he didnt stop there; he cleaned house from the top floor to the baggage handlers, keeping or recruiting only individuals who were smart, driven to get things done, and team players. And for me, it was a defining moment. From. Im from a little farming town in Kansas where hard work is a way of life. Whether you're looking for cheap airfare for business travel or last minute flights to a beach destination Fly.com has the best deals on flights. When AF4590 subsequently departed, Concorde's left main landing gear tires struck the strip of metal and were punctured. [They] needed to stop flying 120-seat planes with 30 passengers . It joined the Air France fleet full-time in 1980.
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