I contacted customer support and they claimed they delivered the package, but I never received anything. We are so happy to hear that you had a great experience with us. Order Number. We found clear and detailed contact information for FansEdge. Fanedge and other e-commerce sites that sell products in Canada will not be shipped to you, and you checked their websites. Performance & security by Cloudflare. Trying to get ahold of them and it's all automated! - Jimmy. Sincerely, Adam. tracielwatts@gmail.com. I was told the orders had already gone through within minutes! Returns 77. My only complaint is that the packaging is terrible. The order was not even found in my account on the Fans Edge website. They do not ship orders and I will never try using again. Chat. We are so happy to hear that you had a great experience with us. But I didnt receive anything. Bad sizing, sending crazy sizes (like youth extra large is a size 20 instead of normal 14) but not clarifying on the website so when you buy, even if you check the size they provide wrong information about the size. If our live representatives are unavailable during this timeframe, we're just busy servicing other Fans. I was embarrassed to give that horrible shirt to my brother. preschool teacher education. Please contact us with your order number so we may better assist. I will probably never order from this company again! BEWARE Return Policy and NO (reachable) LIVE CUSTOMER SERVICE, Tricked into paying shipping even though the code said free ship, Poor customer service and poor quality of apparel. Horrible customer service. The best phone number for FansEdge.com is their 877-965-3955 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We have processed a refund for this inconvenience. We are truly sorry for the experience received. Thanks. Ci Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I ordered jersey from them, but after 3 days it turned out that the seller cancelled my order. FansEdge Phone, Email, Address, Customer Service Contacts | ComplaintsBoard fans edge customer service email - theentrepreneursguild.com I ordered my hat on Oct 20th, 2020 and it is now Dec 17th, 2020 and still no hat. If our live representatives are unavailable during this timeframe, we're just busy servicing other Fans. Once again, I apologize for any frustration this may have caused you. Use this comments board to leave complaints and reviews about FansEdge. * FansEdge attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond. I have never had a problem with them and they always go above and beyond to help me out. Big minus! We're on Twitter! Really disappointed. Please let us know if you have any other questions! The fanatics warehouse is located in many places across the globe. This site is horrible. There was no any processing. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Place the order with expedited shipping and then the day the delivery is supposed to arrive I received an email saying something with my order went wrong. I requested a refund I do not want the product but still no one has answered my emails. Please email us at customerfirst@fansedge.com with the order details. Darn, are you kidding me? 6. I checked on the order a week later and it would not be shipped until almost a month. At this time, I have responded to your email request. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. For an unknown reason, they canceled my order. Customer service, business days, and day shipping issues are some of the most common complaints made by FansEdge users. Contacting Fan Services. Si vous continuez voir ce We apologize again for the inconvenience and hope to hear from you soon. Tried to order a Jersey for my girlfriend for the holidays. Contact Us - Fanatics We looked up FansEdge and found that the website is receiving a high amount of traffic. While FansEdge.com does not offer live chat, they do have a phone number. A website associated with FansEdge has been reported to be selling high-end brands at discounted prices, with many customers receiving counterfeit or low-quality items. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. Likelihood of customers making future purchases. We are truly sorry to hear about your experience with us. FansEdge Help Desk | Track Orders, Returns, Cancel or Modify Orders I am going to pass the word to everyone I know who shops on this site to boycott it. There were a few other moms ordering after me who saw the same thing and they decided to not order because they knew that they would get tricked. Did all of your employees take 365 days off? I was unsure if you still needed help with your question. I am out $90.00 for nothing. Value 90. This site is second only to FEDEX in being the most ridiculously obstructive site for live customer service. This website is a waste of time. I ordered a hoodie that was actually very nice but the sizing was off. If you continue to see this i want to cancel my order, Will i get my sweatshirt in time for christmas? They said that they did not receive anything. If you would please email customerfirst@fanatics.com when reaching out please verify the order number. I have changed the shipping method to a 3-7 business day delivery and released the additional shipping charge. and we'll be sure to answer any of your service questions! This will surely increase the credibility of your complaint. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Ordered 30 days ago-"stuck" at shipping partner facility for weeks. Thank you so much for your feedback! Follow the instructions on our Returns Portal to complete your refund. Sincerely, David. I finally received the package on December 24th, but unfortunately the shirt did not fit my mom. A free inside look at company reviews and salaries posted anonymously by employees. Average salaries for FansEdge Customer Service Representative: $37,193. Julian, Hello Heather, I will be more than happy to further assist you. This order was placed with a Next Business Day Delivery, that's why the additional $9.00 was applied to the order. Simply cancelling the two orders I made in error would save a lot of time and angst! 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Sincerely, David. -Ciarra. Sincerely, Julian. Not to mention their discounts. Since you have already received a refund, we wanted to reach out to you and apologize immensely for the troubles you have encountered. Wenn Now I'm just wondering will my package ever come and how this can be fixed. The free shipping code is only for the 3-7 business day delivery method. Sitejabbers sole mission is to increase online transparency for buyers and businesses, Sitejabber has helped over 200M buyers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. After I purchased it, my email login doesn't work. Send us a Tweet and we'll be Wir entschuldigen uns fr die Umstnde. So, if you aren't, for any reason, we The coupon code was for just 25% off of the order. We are so happy to hear that you had a great experience with us. No-one could even help me. Somehow, the mathematical geniuses at FansEdge decided to refund me $17.06less than half of the purchase price. The age of FansEdge's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. if its going to be awhile can i cancel now ? This complaint was posted by a verified customer. I have reviewed your order and I sent you a message to the email address on the order. We would love a chance to make this right. FansEdge is a leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. I have no way of returning the products so I asked to speak to the Supervisor. to let us know you're having trouble. They won't even respond to allow me to cancel my order and get my money back! I ordered a custom t-shirt from FansEdge. The losers. Asked for refund or replacement and they stated policy won't allow them to do either but they would give me coupon for 50% off next purchase. Their rep promised to contact me back as soon as possible. Hey Donna, I am sorry for the delay on receiving your order and I would love to assist you if given the opportunity. It can take up to 10 business days for us to receive and process your return. para informarnos de que tienes problemas. Caso continue recebendo esta mensagem, Thank you for taking the time to let us know! All Rights Reserved. My shipment was supposed to arrive December 14, 2022. Thank you so much for your feedback! These people took my money without my permission. It goes against our guidelines to offer incentives for reviews. Under the My Orders section, select the order you would like to return. FansEdge promo codes were updated on April 2023. Two weeks later I get an email saying they were issuing a refund as my order was returned. Please help us protect Glassdoor by verifying that you're a We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies. That was over 30 days ago and the package is sitting somewhere and unable to be tracked because USPS hasnt picked it up.I followed instructions and dropped it in a UPS box. Why isn't this "exception" at the top of the site where the 365 day return policy is in plain sight? Just rude "service" where they don't care about customer care at all, even when the fault is at their end, and all I wanted was to give them hundreds of dollars. I look forward to making it a better experience for you when you reach out. Where are you going to deliver to? By being centrally located, they are able to ship orders quickly and efficiently, which helps to keep their customers happy. -Ciarra. Also, impossible, by design, to reach live customer service. We found that FansEdge website supports payment methods that allow for anonymous transactions. Aydanos a proteger Glassdoor verificando que eres una persona real. I won't purchase from this place ever again. Live Chat. I order a jersey which wasn't on sale, but they were offering free upgrade to next business day shipping. No email has ever been sent out confirming order. The order was not confirmed. If this service is outsourced, Fans Edge do themselves a huge disservice. We look forward to you doing future business with us! The action you just performed triggered the security solution. I won't be ordering again. Thank you for taking the time to let us know! We would love a chance to make this right. We look forward to speaking with you soon. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. We would love to take a look at your order to ensure their are not any known issues to ensure you have an excellent experience with us. Fansedge customer service email address. Recently I decided to order a jersey as a gift for my brother. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. When reaching out if you would please supply the order number. Here's how to contact Customer Service! He was very understandable about my situation and decided to waive the shipment fee. I think they use your payment and never have any intentions of sending your order. 1,102 talking about this. You can access our Self-Service options via chat 24/7 or chat with a live representative if needed. What I know for sure is that I will never buy from them again! We apologize for any inconvenience regarding your order. I bought a hoodie from FansEdge and I was very disappointed because the one I received was wrong color. Couldn't find any information on my order. Adult content may be available on fansedge.com. We are sorry you had to go through this. Bulk buyers dont need to be concerned about high shipping costs because FansEdge offers a flat rate shipping fee of $4.99 per order. How can I contact Customer Service? - Fanatics Hector, 1 FansEdge reviews. I ordered something and it still says "new" how long does it take to process the order? Also came a week late, when and before I paid it said I would get it in time for the game that I ordered it for. DO NOT TRUST THIS SITE, Tip for consumers:Do NOT use this site. 136 Reviews of Fansedge.com - ResellerRatings It can take up to 10 business days to receive and process. A final delivery is also expected from your local post office. They also said the refund will take up to 30 days. Delivery was supposed to be in 3-7 days. I understand this is a frustrating situation and I would love the opportunity to resolve this issue. Live ChatYou can access our Self-Service options via chat 24/7 or chat with a live representative if needed. 4. This refund will reflect back to the original form of payment within 2-7 business days. I will be more than happy to look into this and make this right. You can access our Self-Service options via chat 24/7 or chat with a live representative if needed. That was two weeks ago and I still have not received. The package can be dropped off at any local post office or FedEx store. Wilson is committed to . Sincerely, Maribell. I asked for their return address but they did not reply and ignored me for almost two weeks. I show that one of the two order was able to be cancelled and refunded on 9/7/2020. om ons te informeren over dit probleem. If you have any queries, please feel free to contact us directly and we will reply as soon as possible. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method. Shakira was really good helping me to get the information order and delivery instructions of the two item that I ordered. I never received it! We are so happy to hear that you had a great experience with Matthew and resolve your issue. This is unacceptable. At this time, we have reshipped the item. We're on Twitter! I was shocked a little. Gain trust and grow your business with customer reviews. Click to reveal We are happy to hear that Ryan was able to resolve your issue at hand. Worst of allthey charge you $9.99 to return an item!AFTER you already paid shipping the first time around. A total piece of crap from China. Natalie called me to share about a few orders I made with Fanatics where an accidental "double order" was made by the system. . At least I was able to get a refund after weeks of waiting and had even payed extra for expedited shipping. Performance & security by Cloudflare. Be WARNED! Dreams, which operates FansEdge.com and a number of other branded merchandise e-commerce sites, is being purchased by Fanatics for $183 million in cash. Hello Mary, thank you for your feedback! Unfortunately, tucked away as you scroll down on the site is the message that items shipping "directly from the manufacturer's warehouse" are only returnable for 30 days, with no after Christmas return policy. Hello. I apologize that you have not received your package. 5. Hello. If you need to get in touch with an actual live human being at Experian and don't want to get caught up in some automated phone system or other artificial intelligence, then follow these steps which we've taken and . Miles, we are terribly sorry to hear about your less-than-satisfactory experience with Fanatics. Thanks, Ryan, Worst company I've ordered from, shipping sucks, they moved my last order to nxt day by noon, nope still not here they have no idea when or if it will come, Good Morning, John. It appears your delivery address was entered incorrectly when the order was placed. Overall product shipping and delivery process. I ordered an item from them weeks ago that was supposed to be delivered 8 days ago. Will never give their site any of my time or money again. Kathy,We are sorry to hear that you have waited so long for your order to arrive and understand the importance of receiving your product as expected. UPS, LaserShip, International Bridge, OnTrac, DHL, and OSM are just a few of the shipping methods available at FansEdge. If given the opportunity, I would love to make it up to you, I understand this can be frustrating.If you would please email customerfirst@fanatics.com at your earliest convenience. Lamentamos I'm very disappointed and I'll never buy anything from them again! Was supposed to arrive today at 9 pm, but never received it. Initial FansEdge complaints should be directed to their team directly. We would love a chance to make this right. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that . FansEdge Customer Service Representative Reviews | Glassdoor Same items. When it finally arrived it was of a poor quality and very cheap looking. Good Morning, Ryan. Assuming you would like an introduction to an article discussing the location of the Fansedge warehouse: Though Fansedge is an online retailer, they still operate out of a physical warehouse in order to store and ship their merchandise. Worst.Company. Quality 72. Upon ordering I was sent an email indicating I would receive my shirts within 3 weeks. I ordered 3 hats and the coupon code said " 20% off with Free Shipping " then the cart total was correct but once I placed order and looked at receipt it charged 9$ plus 1.99 handling fee! Please allow two to seven business days to reflect on your financial statement. I had never ordered some things from this website before and everything was fine. However I took another chance recently and ordered a few things from them and that was the biggest mistake I've ever made. I ordered it and was promised to receive it in a week. I have reviewed your order and I sent you an email to the email address on the order. Unfortunately I don't know how this will even turn out. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de We would love a chance to make this right. Return Policy is DECEPTIVE. Submit a complaint and get your issue resolved. Our number one concern is customer status faction. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Lazy and disinterested chat where they wasted one hour telling me I never receivers that email or a refund and guaranteed my order was in its way to me. The Fansedge warehouse is located in Bolingbrook, Illinois, about 30 miles southwest of Chicago. To the nearest garbage heap? message, please email They will be losing customers, Hello D. S., we are terribly sorry to hear about your less than satisfactory experience with Fanatics. i want a free label please. And they told me a wonderful story that my first order was somehow canceled and my address was removed from their system and marked as unwanted. That was my first order from them and I did absolutely nothing to deserve an attitude like this. The latest review shipping service is misleading! Sells items they do not have. A consumer rating of 1.52 stars from 770 reviews indicates that the vast majority of customers are dissatisfied with their purchases. Here are 8 tips for writing great reviews. Unfortunately, the item you purchased is no longer available to reship to you but we have issued a full and complete refund for your order that will post back to your original form of payment within 2-7 business days.
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