When the buyer is returning the item to you, the cost of the label will be charged to youraccount once its scanned by the carrier. Is what they say correct, or do they somehow have to pay me for shipping before the item is shipped back? The seller either has to provide you a pre-paid label or send you the money to return. Pay by card or PayPal, or pay in store at a UPS location. Says he will only "refund upon receipt". If you choose to use your own carrier, we recommend using a tracked service. See our Partial refund guidelines for more details. Return postage for buyers | eBay Simply print the label on normal paper and tape it to the package. Contact the seller for a return shipping label. Ask the buyer to confirm that theyve received the fundsand to upload tracking to the return request so you can see that the item is on its way. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. Lux918 on Instagram: "Hate to have to clarify the situation with this zip code are eligible for Free Returns. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Let the seller know how much it will be and if they do not send you the money, contact ebay customer service on Facebook. Ship the item back and hope that I will get reimbursed the shipping cost? Youll need to know the dimensions and weight of your box. How to complete a label-free, box-free return. Printed return shipping labels do not expire and can be mailed at any time. I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). The seller replied "I have the pin but I cannot provide it as that would create a security breach." For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. Do you back your Paypal account with a credit card? If youre unsure, try contacting the buyer to ask if theyll purchase an international label on your behalf. Return shipping labels don't include insurance. Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. Contact the seller for a return shipping label. If the item location was China that is where you are supposed to be returning it to. The seller is responsible for the return shipping costs but they won't send me a return label. Thanks! Depending on the reason for return." Sunny Souls - Instagram I messaged the seller twice and they responded to the 2nd with "Labels are issued by eBay. I had a feeling the eBay rep wasn't going to follow through, because I offered to wait on the line for him to send the shipping label, but he said he could only do it after the call. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. I am a busy person so i forgot to check one last time if it was reset. Is there a time-limit by which the DVD must be back with the seller ? Seems like he can just lie and never pay me back the money it cost me to return it. Unless that 2nd item was damaged or not as described you would be wrong to do so. Keep checking for this, if you do not see it on the 4th full business day, then look up eBay's phone number for your country and call them. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. If you return an item using a paid method, we'll deduct the cost of return shipping What is the next option for returning an item from abroad ? Privacy Policy. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. Once the information is complete, the shipping software will email the customer a printable file of the return shipping label. Sellers are quickly finding out that they can chose the option of sending a label and then not doing it. Opening a dispute on the 2nd item in the package will not get eBay's attention any more or less. The seller was in China and wants me to send it to some UK address (probably a reshipping service). - edited So what now? By accepting the return but not providing a return label@olsus_flhkv3ce4the seller has stalled you, as there will never be any option to ask eBay to step in. Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. When using your own carrier, make sure to upload the label and tracking details to the buyers return request. At that point it's most likely that eBay will just issue the refund, and the item will be yours to keep, donate, or dispose of as you see fit. Return shipping labels normally do not have a mailing deadline. After completing the steps, you'll receive a QR code. 3. Just print your own shipping label with postage and then schedule a Package Pickup. Limit the Use of My Sensitive Personal Information, $5 in USPS postage to use in trial period, USPS rate discounts you cant get at the Post Office, Only $19.99 per month plus applicable taxes, if any, including the first month if you stay past the 4-week trial. You can return your package using a label from Your Orders. Actually sending a partial refund for the shipping label wouldn't have been an acceptable way to do that. Go to USPS.com and select Calculate a Price - then pick the country, weight, value - and Large Package. Archived post. The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. I tried contacting customer service again, but the rep wouldn't close the case yet. Keep in mind, there are additional rules for. Dont use duct tape. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Seller can't send a return shipping label and I c can't buy a return shipping label (international shipping). If you choose to ship the item on your own, you'll pay the carrier when you ship Heres how you can let the buyer know about the label from the View return details section: Use the carriers shipping calculator to find out how much return shipping will cost. Read our most popular questions and answers on how to handle return shipping for items you've sold. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. If you dont have one, you can order supplies online or buy one at The UPS Store. If youprefer, you can provide the buyer with another method of returning the item. . Return Shipping - Amazon Customer Service Any time you use an eBay return shipping label, eBay will automatically select the cheapest return option for your item. How to Send a Prepaid Return Shipping Label | Easyship Blog Heres how to send an eBay shipping label from the View return details section: Return shipping labels dont include insurance. You are registered in the U.S. but say you are in Prague. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). Returns Made Easy. eBay will not be able to force the seller to refund the postage once you have mailed the item. Holiday shipping is now in full swing, check out these helpful shipping tips! These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item. Or did you pay with a credit card? Learn more about our signature confirmation requirements. Return shipping for sellers | eBay I'm returning an item - Seller can't give a shipping label. If you paid for the return shipping, you'll need to work with the shipping carrier to try and find the item. Hand the labeled package to your friendly neighborhood driver. The seller is correct that they can't issue a label for International shipping. I thought the seller had to provide a mailing label. I did it with a 5 pound 60x6x6 box to the UK and I got a $70 price. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. On the 21st you might have the option to ask 'ebay to step in' but if I were you I would definitely call and explain that the seller did not provide a label. Welcome to the Buying board! The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. Subtract one from the other; or. Are you sure you can't send it USPS Priority International? 2. I'd explained both times that the item was broken and they already said that they can't issue a return label themselves. Delivery addresses in the 50 United States (U.S.) and APO/FPO addresses using a U.S. zip code are eligible for Free Returns.. I bought a laptop keyboard that arrived today and it was defective. Seller "can't send a return shipping label." - eBay My questions: how long do I have to before my refund request is cancelled? By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The seller agreed to a return, butcan't buy a return shipping label (international shipping). Hopefully I won't have to do a chargeback. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. Returns may be handled differently on them. Choose how fast you want your package to arrive. Keep in mind that if you lose the Dispute for some reason, you can get a chargeback on the card.Maybe you should call your card and ask about their policy on returns. 297 likes, 1 comments - Lux918 (@lux918llc) on Instagram: "Hate to have to clarify the situation with this one upset individual who decided to publicly post." I'm sure they know that they're supposed to send you the money for shipping. Return electronic devices So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? (unknown). Don't open the chargeback unless the eBay Dispute goes against you though. Death certificates show that you died. Here's how to send an eBay shipping label from the View return details section: Select Send an eBay shipping label. Return shipping costs when you use an . Returns related questions? For more information, please see our Tracking lets the seller know the item ison its wayand allowseBay to see the progress of the return in casetheres an issue were asked to help with. 1996-2023, Amazon.com, Inc. or its affiliates, Using drop off services at locations that are convenient for you, Using Heavy-Bulky return options, handled by a specialty carrier team, Using Locker, Locker+, and Amazon Hub Counter locations for small packages, Using a scanned QR code at designated returns locations to make label-free and package-free Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. how long do I have to before my refund request is cancelled? Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. Ensure that the amount includes tracking, and on items that have a total cost of $750 or more, include signature confirmation. Wait for the package to be returned. Since you your return was accepted and you have until 3/21 to ship the item back, contact customer service on 3/20 and let them know the seller hasnt paid for return shipping yet. Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. Thanks for your advice,reallynicestamps. Return shipping for buyers | eBay If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". Help for buyers and sellers. . I'm in Prague. I started a return which the seller accepted but I got this message. To create a shipping label with FedEx, follows these steps: 1. If eBay said come back on the 30th, you should be able to go back to the case details on that day and ask eBay to step in. Refunds and returns for sellers - Help Center Home View cart for details. If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. Archived post. Log in, make a label, send it back and move on. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. Email the PDF label to the buyer, or send it as an attachment in a message on Etsy. They said to ask the seller to buy a label for me on USPS.com and then attach the image of the label to the Ebay case & then I can print it from there. Get Your Package Ready. moment, Oh, Ship! Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. Typically shipping software is used to create return shipping labels. Select Create return label. What can Ebay even do? Enter a message to send to your buyer along with the return label. - edited However, eBay is likely to force a full refund with no return required because your seller doesn't respond, nor send any funds for return shipping. and restocking fees from your refund. State in your message that you are both in Canada. You can create and email return shipping labels to customers easily using Stamps.com. As mentioned, you can ask eBay to step in on day 4. Copyright 1995-2023 eBay Inc. All Rights Reserved. What happens if the item is lost while it's being returned? You could also (politely) demand of the eBay rep that the Dispute be closed in your favour immediately because of the refusal to send a return shipping label. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . So I think the mechanics of return shipping will be a moot point. Youve got three options to get it to UPS: Copyright 1994- I tried suggestions from websites to get around this message, but I was not successful. Scan and print by mobile barcode at a UPS, We can come to you (for an additional fee). Hmmm, okay I messaged ebay on that Facebook link (thank you very much for it!). Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Choose Orders & Shipping. Sign in to your FedEx account, or, if you don't have one, register online. and our Confirm your return address on the label. Now I'm supposed to send items back. Now I'm supposed tosend items back. If the package meetsthe size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. I asked the seller if they really want me to do that since they are responsible for the shipping costs. It's not your responsibility to pay for shipping and get reimbursed later IF the return policy on this item is seller pays return shipping. Under Browsing history select 'Settings'. Confirm your return address on the label. In the Ship tab, select Create Shipment. If the buyer doesnt use the return shipping label, you are not charged for the cost of the label. . Returns happen. I requested a return, and the seller agreed to this. If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you." . A return shipping label is a pre-paid, pre-addressed postage label that enables customers to return purchased goods back to the seller. What number should I call for customer support? I see, femmefan1946! Wrap items separately and use cushioning material. For a step-by-step guide, check out How to Purchase a Return Shipping Label through Reverb. The seller would have needed to send a separate new payment to buyer for the label. If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Shipping labels for international returns, Ask the buyer to use a label you sent along with the item, Offer to send funds for the return shipping cost. I'm returning an item - Seller can't give a shipping label. I was sent the wrong DVD from the UK. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. And if the seller does not do that, then I have to wait until this friday until Ebay can step in and give me a return label at no cost to me. I'm nto trying to scam anybody. You don't have to package your item in a shipping box. If you do have to go that far-- and the three days is actually a Good Thing since the idea is that the seller gets a chance to think it over and decide to cooperate-- let us know how it goes. https://twitter.com/askebayhttps://www.facebook.com/eBay/. I contacted moviemars again, as they now tell me that they will not pay for return shipping unless there was a problem at their warehouse, or a problem with an inaccurate listing. An agent I spoke with last week had mentioned that he'd sent an automated email to the seller asking him to send me a return shipping label by May 17 and to call back on May 18 to close the case if the seller still didn't respond. "The seller can't send a return shipping label". How to Purchase a Return Shipping Label - Etsy Help Schedule a Pickup. This is normally 3 full business days. I sent a message the seller for a return label, but there was no reply.