Drop your package off at any USPS or FedEx location. The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. They paid pennies for them, did not return some of my items when I paid $10.99 to have them returned and now I find out that they gave away my Hunter rain boots when I specified I wanted them back. Please note that all reNATION LTD customer service questions will be handled via this email. Returns must be sent back within 14 days of delivery. I can see that boots from your bag All orders are subject to a $5.99 fee per shipment from each shipping location. Once shipped, you should receive it in 3-8 business days. thredUP is located at 114 Sansome St., 5th Floor, San Francisco, California, United States - 94104. Please visit ourReturns pageto process your return. If the estimated delivery time frame for your package has passed, please contact nationltd@thredup.com with your order number, and well be happy to track your package. Version: c03ebd2ad6623f461d4f2dacf3f90403fc56c4ea Build Mode: production . To submit items for sale, users request a "Clean Out Kit", which is a bag and shipping label sent by thredUP. This will surely increase the credibility of your complaint. You can take advantage of up to 55% off dresses, tops, jackets, shoes and boots, and more by applying this Thredup promo code at checkout. All You Need To Know About the ThredUP Return Policy - DoNotPay UPDATE: its been close to 2 weeks and they say they have not received them. Items that are still in good shape, but dont meet thredUPs quality standards are evaluated for inclusion in thredUPs Rescues program. They were able to track the order but there is no refund or return record.. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. Desired outcome: You can see where your item is being shipped from in the Shipping Location section of the item details page. Please reach out to verabradley@thredUP.com. All international orders are shipped through APC with standard (4 to 9 business days) shipping. Please email us atpacsun@thredup.com with your bag number or kit tracking number and well activate the kit for you. Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. Give your friends $10 to spend on their first order at Thredup when you refer them, and you'll receive $10 off your next order too! But I closed that acct w/Chase about two months ago, went to Wells Fargo, hated it, returned to Chase and now have a new bank account number w/ a new debit card number. The 14-day timeframe starts when an item is delivered, not the order as a whole. Please email verabradley@thredUP.com with your Order Number, and we will take it from there! I ordered a pair shoes ASOS: SHOES which were listen as a Size 5. See a list of ineligible brands here. Please note that all PO.P Second Hand customer service questions will be handled via this email. Please email us atmadewellforever@thredup.com with your bag number or kit tracking number and well activate the kit for you. We list new items every hour, so check the site often to find your perfect match! If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Returns must be sent back within 14 days of delivery. Multiple items may be sent in one package, as long as the return slips are included. My acct was w/CHASE bank, I disputed one item but the bank returned all of the money for that order to my acct. All denim collected at stores will be recycled through Cotton's Blue Jeans Go Green program or resold through Madewell Forever or thredUP.com. I want my boots back or I want the replacement value reimbursed to me. I sent numerous emails, and contacted my credit card company and the only reply I received was they could only give me a store credit. After it is received, it will take up to four weeks to process. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. Our inventory is constantly changing because we receive items from our customers closets. I would like my money back. Other payment methods without shipping labels. However, after I ordered my clothes, when I opened the tracking . You will receive notifications when we receive your bag, when your items are processed, and when you receive OAK + FORT credit. If you're a new customer, you can use this Thredup promo code and save up to 50% off plus receive free shipping! About ThredUp (NASDAQ:TDUP) Stock ThredUp Inc., together with its subsidiaries, operates online resale platforms that allows consumers to buy and sell secondhand women's and kids' apparel, shoes, and accessories. I never got a refund so I checked the site. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. I would like to be able to use the store credit or have the money returned to my account. Once an order has been processed, the shipping address cannot be changed. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. So, when you want to order restricted items from the Thredup store, you simply enter the address MyUS provided and get your packages shipped there. Funny how I can receive an email asking for my feedback on how a customer service rep assisted me when I never received any contact from anyone to address my issues. In these cases, we recommend establishing a mail forwarding address. refund return amount to my the credit I used for my purchase. Seeing as that's not what they do, never shopping with them again hurts them more than me. Note the $20 savings does not apply to Madewell Forever items.*. to see if an update to your shipping address is possiblemake sure to include your order number and new address. If you arent completely in love with your pieces, or they dont fit quite like how you imagined, you can contact Thredup customer service to start your returns process. polarnopyretusa.com. If your item is returned, it will be relisted with its consignment window reset so it has more time to sell. Once your order has been shipped, you will receive an email with tracking information. International Order Tracking - thredUP In these cases, we recommend establishing a mail forwarding address. Yes. There is no one to hold these thieves accountable or get reimbursed for the items they claim would not sell. FedEx cant get in touch with ThreadUp to confirm the order either. Madewell credit is store credit and can be used to purchase any items in store or online at Madewell.com or via the Madewell app. What happened to the rest of my things? First off, payouts are very bad. View Transaction History The only outcome I would want is full refund in it's entirety. With an Athleta Clean Out Kit, youll also earn an extra 15% bonus on your payout! Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. I sent a $125 emails blouse and got $4 and Lululemon leggings I paid $128 plus tax for I got $6 - Ive entailed 2x there is no phone number - this company is a fraud - I need to get my designer items back ASAP There is no disclosure no follow up and I havent even gotten the $12 mailed to me for the two items sold so far- I need file a claim w BBB, Desired outcome: So angry that I am being treated this way, after being a long-time seller and shopper with thredup. They made sure no one would be able to tell. Thanks for all help, Submit a complaint and get your issue resolved. to me Net Change in Cash-$47 $24 -$20 Cash at Beginning of Period: $92 $68 $88 Cash at End of Period: $44 $92 $68 . Desired outcome: Their follow-up on clean out bags is terrible. Unfortunately, expedited shipping is not available at this time. Dont forget to turn on push notifications to get alerts sent right to your device so you never miss out on top Thredup discounts! With an Athleta. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Shop tops, jeans, sweaters, dresses, and more for an extra 30% off plus free shipping using this Thredup promo code. Refund Requirements: 3. You will be paid out after the item sells and is shipped for the second time. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. As a result, only 2% of 94 complaints are resolved. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. Buying (and wearing!) In these cases, we recommend establishing amail forwarding address. I combed through their website and there is NO mention of this policy. Returns must be sent back within 14 days of delivery. I wrote this CS rep back explaining the problem was with the first Chase acct, that I disputed only part of the order and asked her what now - NO REPLY! But to save even more, you can apply one our Thredup promo codes for up to an extra 50% off your order! 20 active Thredup promo codes and coupons. Items were unclean or stained Please reach out to oakandfort@thredUP.com with your order number to request a cancellation. In these cases, we recommend establishing amail forwarding address. Yes. Returns must be sent back within 14 days of delivery. Waiting in line to get coffee, on your lunch break, relaxing on the couch, no matter where you are, you can find beautiful pieces that will complement your wardrobe perfectly. Currently, we only accept preloved jeans at Madewell stores (any brand, any fit). We list new items every hour, so check the site often to find your perfect match! I recently moved places and I remembered to change my address in the Thredup website before placing my most recent order. Please reach out to pop-support@thredup.com with your order number to request a cancellation. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. But I would not have bought them knowing this. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. Our Customer Service team would be happy to assist you. Choosing a selection results in a full page refresh. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. See a list of ineligible brands here. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. If the estimated delivery time frame for your package has passed, please contact verabradley@thredUP.com. Download the Thredup app on your smartphone or tablet to have access to millions of stylish pieces no matter where you are! We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of thredUP, Like, share & subscribe to thredUP on YouTube at, Walnut Creek Pop-Up, 1450 Mount Diablo Blvd, Walnut Creek, CA 94596, 10910 Domain Drive Suite 112, Austin, Texas 78758. Have no alterations, including cut off labels or missing size information. Promotions, new products and sales. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. Total scam. Once your kit is received, it will take up to 4 weeks to process your kit. FAQ & Athleta Preloved All orders are subject to a $5.99 fee per shipment from each shipping location. However, THEY ARE Like most of the complaints before me , I also never received a refund for a dress I purchased. Limited time! i would like to talk to the customer service representative, Read full review of thredUP and 1 comment, I would like to be able to use the store credit or have the money returned to my account. Any unaccepted items (the things thredUP wouldn't be able to sell on-site) are shipped back to you (for $10.99) or responsibly recycled, according to the company. Please note that all Madewell Forever customer service questions will be handled via this email. thredUP headquarters and office locations - Craft.co Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. Madewell is partnering with thredUP to let customers earn shopping credit for their gently used clothes. For non-denim items: You will receive a notification from thredUP when your items are processed. You will receive the tracking information in your email and your Orders section on the website. See a list of ineligible brands here. Enjoy this Thredup coupon for 60% off during this limited time Thanksgiving event. Returns must be sent back within 14 days of delivery. Once an order has been processed, the shipping address cannot be changed. Submit a complaint and get your issue resolved. 1. Click Activate a Kit and youll be redirected to an activation page. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with thredUP Customer Service. thredUP store credits will be refunded back to your account 5-7 days after thredUP has received your return order, while credit card refunds can take an additional 3-5 business days to be refunded. You can earn 4%- 56% of the estimated resale value of the accepted items per kit. If you would like items that dont get listed returned to you, this can be done for a fee of $10.99 with Return Assurance. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. Higher-end brands get you a higher percentage of the payout. If your order is arriving in multiple shipments, you may have different return windows. Note that a shipping return fee of $5.99 will be deducted from your refund. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. Once youve mailed your kit, it can take up to 3 weeks to be delivered to thredUP. The 14-day timeframe starts when an item is delivered, not the order as a whole. If your item is returned, it will be relisted and continue its consignment window. i would like to talk to the customer service representative. With a Polarn O. Pyret Clean Out Kit, youll also earn an extra 15% bonus on your payout! ORDER #XHP741U5I5K9 Items that are still in good shape, but dont meet thredUPs quality standards are evaluated for inclusion in thredUPs Rescues program. Once an order has been processed, the shipping address cannot be changed. There's no charge for digital Clean Out Kits and they are free to return. You can return your items within 14 days of the delivery. in someones cart) does not count toward its 30-day listing timeframe. Claim it and get a lot of features. We cannot change refund methods after the return has processed Since I financed this purchase wit Afterpay, I contacted them for assistance. This service is operated under license by Upfeat Media Inc. There's no charge for physical Clean Out Kits or digital labels and both are free to return. Multiple items may be sent in one package, as long as the return slips are included. ). Original shipping charge for returned items will not be refunded. Final-item sales may not be returned.Your refund will be issued to your original form of payment. Please note: Only 50% of the items in the average Clean Out Kit meet thredUPs quality standards. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. They were worn twice so replacement value would be exactly what I paid for them. I saw 2 items posted. Ive tried to contact ThreadUp several times and have received no answer. Starting in July of 2021 I sent in a massive amount of designer clothes. This set off a red flag in our system which caused it to cancel the orders after they were placed. Now Im out $230+. Hi, thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Drop your package off at any USPS or FedEx location. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. Get the latest fashion trends for a fraction of the price when you shop high-quality second-hand clothing and accessories from Thredup! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Plus, enjoy free shipping on your purchase.
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