We had to call another company who came out and did the work/replaced the regulator needed. How are they gettin away with this? Recently while on a trip my hot water heater wouldn't ignite. Are You an Existing or New Customer? | Suburban Propane Suburban Propane (SP) is an expert at price goughing! It would cost me 275 dollars to get rid of them. This will surely increase the credibility of your complaint. AmeriGas partners with the trusted retailers near youlike gas stations, hardware stores, and convenience stores, to name a fewmaking it easy to find a location to exchange your propane tank. Dont be disheartened by all of the dollar signs. The health insurance is the best I have ever had. This was in February, I got three kids and were all freezing in this house. They tole me they will pay me for the gas remaining when they pick up a tank. Suburban Propane's Transfer Agent is Computershare Investor Services. Suburban Propane, L.P. | Complaints | Better Business Bureau Profile Tanks are stamped with a manufactured date that indicates the start of its 12-year life span. After them owing us $10 on our account for months, we suddenly started getting constant phone calls about our overdue equipment fees, for an ancient rotting tank they made impossible to use. Canton, MA 02021, Computershare's website address is:www.computershare.com. Either way, well replace your tank easily, and in just a few minutes! Terrible Service. We accept all brands of propane tanks and cylinders for exchange. They have always provided great service every time I have used . Swap your tanks for refilled ones anytime with our 24/7 self-serve propane exchange kiosks, or find a retailer near you to help with the exchange. And, because much of the tax-shield differential was created through depreciation, much or all of the gain will be recognized as ordinary income in accordance with current IRS depreciation recapture requirements. Dont have any need to reuse your tank? if (jQuery(".description-form select#product").length > 0) { All Rights Reserved. The Safety Practices & Training Fee (and the other fees described on this page) are not specifically authorized or imposed by any local, state or federal law, and the Safety Practices & Training Fee (and other fees) are not collected on behalf of, or remitted to, any governmental entity. Learn How Suburban Propane Helps Support The Community, Propane Helps Busy Ports Increase Air Quality. SUBURBAN PROPANE - 28 Reviews - 12 W College Ave, Santa Rosa, CA - Yelp Looked up New Jersey average prices for today is $3.00 and change per gallon. The customer was charged an equipment rent fee. Dont try to sneak them into your garbage either. Because most of our assets have a five-year tax life, the tax shield on each purchase of our common units lasts approximately five years from the date of purchase. They never responded. How To Buy, Exchange, Or Dispose A Propane Tank - amerigas Wish we had acted years ago. I also own a 250 gal. } Visit the nearest store today or call your local supplier for today's propane price. Customer satisfaction since 1928. Keep the tank outside in a dry, well-ventilated area. success : function( response ) { They spent 5mins onsite and told us they couldnt do any work because our tanks registration/ID plate was worn and couldnt be read therefore they couldnt do any work on it. Whether you're upset with your service, the prices are too high or you're just unsatisfied and want a change, there are many reasons why you may want to switch propane suppliers. Most companies will advise you to wait until you have less than 5% propane in your tank to initiate the change. The new propane company will then be responsible for ongoing costs and maintenance. But, if you can purchase your underground propane tank from the company, youre in good shape! Jack Wade. You should still never throw it out with the rest of your trash. Locations providing exceptional service to local communities across 42 states. Its also not a good idea to leave your tank in direct sunlight as this can cause it to get too warm. Attached to the letter you might also see a page of legal language titled something like Removal and Damage Waiver. We waited as long as possible to turn our heat on. Working at Suburban Propane: 559 Reviews (2023) | Indeed.com Propane Gas Cylinders | Environmental Services - San Diego Computershare Investor Services Please post any updates to your situation. It depends. Suburban is nothing but a scam. If you already own your tank you can begin by getting (an) onlinequoteto get started! This complaint was posted by a verified customer. Always delayed delivery. Suburban Propane - their contracts are deceptive scams It robbery! A note of thanks. This tank is an eye sore and no longer my responsibility. However, these fees are also a barrier to keep you from leaving. Not too long ago, urban run-off was considered an insignificant contributor to drinking water contamination. I called Suburban the first time to cancle my account, the women I spoke with just wanted to know why, and who the other provider was. Youre going to charge me to remove the propane I already paid for?. AmeriGas propane grill tanks contain a net weight of 15lbs of propane. So if your propane tank is 6% full, you have to pay to make it safe to remove. The company benefits are top notch. The complaint has been investigated and resolved to the customers satisfaction. } That said, if you do plan to store an empty tank, make sure you follow these safety tips. jQuery( document ).ready(function() { A special thank you to Marianne who was very supportive and friendly. Suburban Propane provides its investors with a Schedule K-1 each year. When our propane ran out during a freezing cold power outage, we were told on a Thursday that we had to wait until the next available Tuesday as Tuesdays are our normal delivery day, we had only ever had one other delivery before that! We are very interested to learn about your results. I am hesitant to open the line for fear of leaks in the future. Copyright 2023 Suburban Propane | All Rights Reserved. When you receive your termination options letter, it is easy to be overwhelmed by all of the fees and propane industry jargon: re-stock fees, the excavation fees , the liability waiver. estLat = parseFloat(getCookie("estLat")); Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. You will lease the tank from them. if (jQuery(".description-form select#product").length > 0) { *, How are Common Units taxed when sold by the investor? We did remove the tank and the equipment rent fee. The did match the price but instead of dealing with them in the future I purchased a 500 gal. 1. We ended up buying a gas generator as we couldn't let pipes freeze waiting for whatever Tuesday they could make a delivery. estLat : estLat, This makes the process a little more cumbersome, but if you follow our advice above, the process should be smoother. Pete J . I'm scheduled for the connect to the house on day after tomorrow. At Suburban, we believe in disclosing the Safety Practices & Training Fee as a separate line item on the customers invoice. I filled the tank with Suburban because they were the lowest in price @$2.67 a gal in northern Calif. data : { After years of two deliveries a year by Suburban Propane they have place a $60 a year rental fee for the tank they service. Unlike a stock dividend, a partnership distribution is not reported as such on your income tax return. Recycle Twenty-pound (and larger) tanks should NEVER be tossed into the trash or blue bin. I moved into a rental in 2017, the propane tank was owned by the landlord. This fee may be charged to partially defray the cost of labor incurred to conduct a leak test. Suburban Propane Partners, L.P. to Hold Second Quarter 2023 Earnings Conference Call. }); Read the terms of your contract carefully. 42 percent of employees would suggest Suburban Propane to a friend, and 32 percent are optimistic about the company's future. They could be on a different LP line than your stovetop and need to be . It would be helpful if ************** reached out to the local office prior to filing his complaint in order to resolve any issue, but we will try again this week to connect with him. Go to the liquid propane tank on the RV and turn the valve to the right to open gas flow to the on position. This difference between cash and taxable income is colloquially referred to by most MLPs as a tax shield. We estimate that the tax shield on our units should collectively equal 80% of the cash an investor will receive during his or her first five years of ownership of our common units. 150 Royall St. Get Rewarded For Your Referral | Suburban Propane This fee is standard in the propane industry (and many other industries). With over 54,000 locations nationwide, find AmeriGas propane at your favorite hardware or home improvement store, convenience store, gas station, and more. There are two common scenarios: Bottom line? The Generator wasnt hooked up to the panel box so we couldnt hook up the generator and run our proper tests required. RV Doctor - How do I clear my propane lines? - Good Sam Camping Blog They did not show up and did not contact me with an explanation or a reschedule. He is very dedicated, hard-working and has the customer always in mind. They keep putting up with the service and high prices because it appears to be less money than switching. The majority of Suburban Propane's income is considered UBTI. This area includes any special information about your account, our services, or special offers. if (jQuery('.description-form select#product').length > 0) product = jQuery('.description-form select#product').val(); Same great service, and great staff. Re-sell your propane tank to your new supplier. Perhaps they will offer a free tank installation or first bill credit that will offset your costs. Investor Relations (973) 503-9252; K-1 Inquiries (888) 878-0708; Public Relations: PR@suburbanpropane.com (973) 503-9082 Location Finder. And it is always a pleasure to talk with them. Would prefer to give zero stars. Remember, even if your tank is empty, there might be small traces of gas left. If declared for that quarter by our Board of Supervisors, distributions are payable no later than 45 days after each quarter end. Safety Practices & Training Fee (Sometimes called a HazMat Fee), Minimum Monthly Purchase Requirement (MMR/Minimum Bill), Locations providing exceptional service to local communities across 42 states. Before you schedule tank removal, explain the situation to your new company and see how they might be able to help. This isn't a company, it's a scam that's dressed like a service company. Now Suburban is telling me I owe them more money. Propane Sales and Service Marlborough, MA | Suburban Propane on Thursday, May 4th at 9:00 AM Eastern Time. Because depreciation and amortization deductions are subject to recapture rules, all or much of the gain will be taxed as ordinary income. He is not a will call customer. Years serving our customers and their communities. The propane tank was old so the landlord decided to rent a tank from Suburban since that's who I was using for the propane. How to Turn on the Refrigerator in an RV | Gone Outdoors | Your I went to their office in person and offered to purchase the tank and they told me that they did not sell tanks. Other Suburban Propane Contacts. The tank was used for their generator only so the usage was very low. Suburban Propane has an average consumer rating of 2 stars from 144 reviews. tank from a competitor and when Suburban came and picked up their 200 gal. Sometimes, the squeaky wheel gets the grease. Suburban Propane does not have a direct purchase plan. You can speak with a Unitholder Services representative at 781-575-2724. So I called around, & found a new provider. How do I recycle my tank when I'm done with it. And never heard of Tuesday being our "delivery day schedule". Prudent investors should also request assurances from their brokers that settlement will occur in time for forthcoming distributions to inure to such trades. *If referral is accepted as a new Residential Fuel Delivery Customer, we will provide an account credit with the earned gallons upon the referral's first fuel delivery. Terrible customer service! I need Years serving our customers and their communities. Suburban is a great place to break into the propane business. Our customer support surpasses all with our 24/7/365 availability and friendly support staff. I was out on automatic refill which I never asked for. Read more. Instead, give it to a propane provider and let them handle it for you. The Best Way to Get Rid of Your Propane Tank When Youre Done Using It, Increasing the Efficiency of Your Propane Pool Heater, Smart Propane Tank Monitors: Why You Need One, Questions To Ask Your Long Island Propane Provider. propane Who is Suburban Propane's Transfer Agent? I had the 250 tank filled for $1.99/gal by another company that I have done business with for years, but they would not fill up the Suburban tank because I did not own it. We have been providing reliable installation and delivery of propane for residential and commercial use for over 90 years and are committed to our customers and the communities we serve. Over the years, weve spoken to many customers from other propane companies that are unhappy with their poor customer service and price gouging. Copyright 2023 Suburban Propane | All Rights Reserved. } Tip: Light any other propane-powered appliances in your motorhome and ensure they are working properly. at this, Select from one When it comes to propane tank disposal, you should never try to get rid of it by yourself. With over 6,000 trucks, live dispatchers and 24/7 emergency services you can relax knowing that your propane is taken care of by us. No. When I called about the fact that we were not told of this charge prior to filling the tank this last time they had no answer to my request. Try to see if you can purchase your tank. Labor costs can vary by region and location. Suburban propane charged me twice in December 2022 (total of $99.44) for fuel delivery despite not delivering any fuel. Restocking (Pump Out) Fee. The customer then called and asked us to pick up the tank because they didnt need it anymore. If possible, you should reuse your propane tank. Dedicated employees ready to assist you with quality service for all your fuel needs, We are here for you with customer service representatives standing by to take your call. I was getting quotes from $1.95 to 3.15 a gal from other companies. Anyone considering the purchase of Suburban Propane Common Units for a not-for-profit organization or for pension, profit sharing, or IRA accounts should consult his or her tax advisor. After we charge only the $1.00 restock fee they will still get a refund of $374.90 for the gas in the tank. Tell them you have an old tank you don't want, and they'll come to pick it up and dispose of it safely. They are way overpriced compared to other propane services in our area. I was scheduled to have a tank put underground and connected to a standby generator, I was told that someone would come today and they would call me 30 minutes prior. Suburban Propane, L.P. Again WHAT? It is now 5:46 in the evening and the technician has not called yet. Make sure you turn the gas valve off. Dont leave your propane tank indoors, even if its empty. Purchase the propane tank to avoid excavation: If the out-of-favor propane company gives you the offer to purchase your propane tank, you can purchase and resell the tank to your new propane company. I rented a 200 gal. I called Suburban to see what there going rate was at that time, & they wanted to charge me $4.50 gal. Just pay inside to get a filled tank, and leave the old one there. Thanks. of 700+ Suburban Propane locations, Locations providing exceptional service to local communities across 42 states. Lucky spring & summer were here. This standard legal language exempts the propane company from damage to your property upon removal of the tank. checkDescriptionFormCookie("description-form-product",".description-form select#product"); Then they came with no warning and shut my gas off. }); Shipping ports are vital to American and global economies alike and ensuring seamless function demands port crews to utilize a wide range of equipment to perform efficiently. If I sign a contract for 3 years they will give me a rate of $1.95 a gallon for 6 months and Rest assured that this waiver is very common. Keep an eye on the burner flames. Click HERE to register. Yes. Cynch delivers to your home, on your schedule, so why not try it! Which brands of propane grill tanks can I exchange? So I called the office a second time to comfirm there pick up, and suspected a fee of some sort. Where Do I Refill a Propane Tank? - Boondocker's Bible jQuery(this).removeClass('inactive'); 2023 AmeriGas Propane, Inc. All Rights Reserved. I believe it is very unprofessional technician not to return a customer's call or at least give a courtesy call to discuss why the hook up did not take place. When I looked at the price per gallon of $4.29 it seemed high, and a number of phone calls to others in Boise, Idaho showed prices ranging from $2.35 to $2.55 for route delivery of propane.
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